The exe file that comes from Samsung is compressed with ALZip, which is available from the Windows Store
. You can open the file for self-extraction or use that application to decompress the IMG file within. Copy the file to the root directory of a FAT32 (surprisingly NTFS also worked for me) USB stick.
Unplug the USB Type B plug from the rear of the monitor if it is attached. Then attach the USB stick to the outermost port on the rear. If you plug into the innermost port it will not update.
Go to the front of the monitor and use the OSD stick to go the the Menu. Choose Support -> Software Update. If you followed the steps correctly the stick will start flashing as it is read. If it does not read it may be you forgot to unplug the USB Type B which causes the monitor to become a hub, stick may be in the wrong USB port, or file is not in root directory.
Update should take less than 5 minutes. A progress bar is displayed.
I did every step exactly like this. I did the first update to 1008 with the usb stick I tried to use again. Now I want to upgrade to 1012 but the update-file does not get detected by the monitor. I also tried the 1010 update but had no luck with it either... I already contacted Samsung Support but I have to wait for their answer... do you maybe have a tip?
Just used the steps and it's worked. be very careful; manufacturers instructions advise to use a usb3.0 or "lower" stick.
I know what the issue was. It‘s important to NOT fast format the usb stick and if it doesn‘t work with formating the stick with windows, to use rufus. But thanks a lot for your reply!
Also you must not be in PIP mode for update to work.
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