Saturday, January 2, 2021
The Ergotron HX is unable to take the weight of a Samsung G9 while maintaining tilt functionality due to the severe shape and difference in Center of Gravity. Previous to the new Heavy Duty Tilt Head (Part: 98-540-216) users have resorted to ties, jamming screws and retrofited base stand head to affix their monitors.
The exe file that comes from Samsung is compressed with ALZip, which is available from the Windows Store. You can open the file for self-extraction or use that application to decompress the IMG file within. Copy the file to the root directory of a FAT32 (surprisingly NTFS also worked for me) USB stick. Unplug the USB Type B plug from the rear of the monitor if it is attached. Then attach the USB stick to the outermost port on the rear. If you plug into the innermost port it will not update.